About Us

Privacy Policy

Last updated: November 16, 2022

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Services, you agree to the terms of this Privacy Policy. You should not use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application means the software program provided by the Company downloaded by You on any electronic device, named Pocket Coach
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Pocket Coach.
• Country refers to: Karnataka, India
• Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Date of Birth
• Learning Data
• Payment Data
• Usage Data

Payment Data

If you make purchases, we collect certain data about your purchases as necessary to process your order and which may be optionally saved to process future orders. For security, PocketCoach does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

Learning Data

When you access content, we collect certain data including which courses you’ve started and completed, subscriptions, your exchanges with coaches, other items submitted to satisfy course and related content requirements.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

• Google
• Facebook

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: [email protected]

Terms and conditions of use

These Terms of use(“Terms”) were last updated on November 16, 2022.

You understand that your use of our mobile application, Pocket Coach (“App”) (collectively the “Platform”), is subject to certain terms and conditions (“Terms of Use” or “Terms”).

Please read these Terms carefully before signing up on the App or using the Platforms.

The Terms of Use are subject to the Privacy Policy available here: < link here>

These Terms of Use and the Privacy Policy constitute a valid and legally binding agreement between You and Us. The App is being provided to you as a service on a revocable, limited, non-exclusive, and non-transferable license.

This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act”) India, the rules thereunder as applicable, and the provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures.

We may update these Terms of Use from time to time and will notify You as and when We do so. Please ensure You read our Terms of Use and any updated version when You use the App.

Acceptance of Terms and Registration of Account

1. These Terms set forth a legally binding contract between You and Us. By using the Platforms, You agree to be bound by these Terms together with the Privacy Policy.
2. To accept these Terms, You must be at least 18 (eighteen) years of age. In the event that You are below 18 (eighteen) years of age or such other older legal age, Your guardian must read and understand and accept the provisions on Your behalf.
3. If You are executing/accepting these terms on behalf of any individual, You confirm that You are a major and are competent, to accept/execute the Terms of Use.
4. You also agree to provide true, accurate and complete information about Yourself and update them upon any change.
5. To avail any services offered by the Company, You will have to register on the Platforms to create Your account. To register You will be required to open an account by completing the registration process, by providing Us with current, complete and accurate information as prompted by the registration form. You may then update the identifiable information relating to You.
6. To access Your account on the Platforms, You will be asked to log in with Your user ID and password, to establish a unique identity for You. You are responsible for maintaining the confidentiality of Your password, verification code, and account information. If there is any compromise on Your password You can change Your password using the ‘Forgot Password?’ functionality.
7. At the time of registration, if You provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We reserve the right to suspend or terminate Your account and refuse any and all current or future use of the Platforms (or any portion thereof) at any time.
8. You may access the Platforms as available for Your personal use only.
9. You may be required to enter a valid phone number while registering on the Platforms. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, and/or e-mails, in case of any subscription/service updates.

Services

1. The Company offers You a technology platform which enables you access to sports coaching, sports events, and sports Arenas by deploying its proprietary software (“Service”).
2. You agree that the Company offers various others additional services through its Platform, which You may avail at Your own risk. The Company shall not be liable for any services that You chose to avail on/from the Platform. These additional services may be governed by specific policies.
3. The Company does not guarantee the consistency or the stability of the Platforms. Further, any services provided by the Company may be subject to change at the discretion of the Company, and the Company does not require Your permission for the same. While we want to insure the best user experience, We do not represent or warrant that the services or our Platform will be error free or uninterrupted.
4. The Company does not control the information provided by third parties (such as value-added services or other promotional / marketing links on our Platform) nor does the Company control any information or data provided by the other users as the case may be. Your reliance on the same shall be at your own risk.
5. Reliance on any information provided by such third parties or others appearing on the Platform is solely at your own risk. Furthermore, the information provided by the Company on the Platform is on as “AS IS” basis and any reliance on the same shall be at Your sole risk. You understand the Company is merely a technology platform and that the Company shall not be responsible for the correctness of the information provided by You or any third party on the Company’s Platform. You acknowledge and agree that the Company is an intermediary and the use and/or publication of any information provided by the users shall be at the User’s sole risk except so far as provided under these Terms.

Termination or Suspension of Account

You agree that We may at any time and for any reason, including but not limited to breach of the Terms or the Privacy Policy, terminate or restrict or suspend Your access to the Platform, with or without prior notice, and without liability. If there is a suspicion of untoward or illegal activity, we may suspend Your account immediately.

Preservation/Disclosure

You acknowledge, consent, and agree that the Company may treat Your account information along with such other information provided by You as per the Privacy Policy.

Security Components

You understand that the Platform and software embodied within the Platform may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by the Company, the same shall at all times be subject to the Privacy Policy of the Company. You may not attempt to override, disable, circumvent or otherwise interfere with any such security components and usage rules embedded into the Platform.

Links to Third Parties

Our Platform may contain links to other applications or websites owned by third parties (i.e. advertisers, affiliate partners, strategic partners, or others). We are not responsible for examining or evaluating, and we do not warrant the products or offerings of, any of these businesses or individuals, or the accuracy of the content of their applications or websites. The Company does not assume any responsibility or liability for the actions, product, and content of any such applications or websites. Before You access or visit any third-party applications or websites made available on Our App, You should review the applicable terms of use and prevailing policies for such applications or websites. If You decide to access any such third-party platform, You do so at Your own risk.

Trademark, Copyright and Restriction

1. The Platform is proprietary software developed and made available exclusively by the Company. The Company is the sole owner of the Platform, and all software created to make the Platform available to You. All content on the Platform, which is including, but not limited to, names, logos, trademarks, images, text, columns, graphics, graphs, illustrations, artwork, software, designs, text, graphics, graphs, images, information, button icons, and any other content (“Content”) are the exclusive and sole property of the Company.
2. All icons and logos are trademarks of and proprietary to the Company. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
3. All Content is the exclusive copyright of the Company or its licensors, except the third-party content and link to third party apps or websites. Systematic retrieval of the Company’s Content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from the Company is prohibited. In addition, use of the Content for any purpose not expressly permitted by the Company in these Terms is prohibited and may invite legal action.
4. The Company respects the intellectual property of others. In case You feel that Your trademark or copyright has been infringed, You can write to us at [email protected].

Prohibited Conduct

1. You agree that You shall not use the Platforms in order to host, display, upload, modify, publish, transmit, update, distribute, share, store or destroy material: in violation of any applicable law or regulation;

in a manner that will infringe the copyright, trademark, trade secret or other intellectual property or proprietary rights of others or violate the privacy, publicity or other personal rights of others;

that belongs to another person and to which the user does not have any right to;

that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous;

harm minors in any way;

deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature;

Terms and Termination

1. These Terms of Use shall remain in full force and effect for so long as You use the Platform. You may delete Your account at any time, for any reason, by following the instructions on the Platform. The Company however does not offer any refunds.
2. The Company reserves the right to terminate the services or the Platform without prior notice. Your account or Your access to the Platform may be terminated immediately, with or without notice to You, and without liability to You, if the Company believes that You have breached any of these Terms, the Privacy Policy, or any false or misleading information, or interfered with use of the Platform by others.
3. The Company reserves the right to cancel delete or deactivate Your Account, if it believes the same has been compromised, or is being used fraudulently, at its own discretion.

Disclaimer of Warranties and Liability

1. The Company is a technology platform and only provides licenses to its Users to use its proprietary solution to facilitate sports coaching, sports events & sports arena.
2. All Content on this Platform, (including but not limited to software) and services, included on or otherwise made available to You through this Platform are provided on “AS IS” and “AS AVAILABLE” basis without any representation or warranties, express or implied except otherwise specified in writing.
3. The Company does not warrant that the technology platform, information, content, product (including software) or services included on or otherwise made available to the Users through the technology platform are free of viruses, malware, or other harmful components.
4. The Company shall not be liable for any unanticipated or unscheduled down time of all or a portion of the services provided to the Users.
5. The Company shall not be responsible for actions of information sharing by the Direct Customer. The Direct Customer shall be solely responsible and liable for obtaining the requisite permissions from its residents to share their respective information with the Company.
6. The Company will not be liable to You in any way or in relation to the Content, or use of, or otherwise in connection with the Platform. The Company does not warrant that the Platform, information, Content, product (including software) or services included on or otherwise made available to You through the Platform are free of viruses or other harmful components.
7. All warranties including without limitation, the implied warranties of merchantability, fitness for a particular purpose, for the title and non-infringement are disclaimed and excluded.
8. Our affiliates, respective investors, directors, employees, agents, suppliers, and Us shall not be liable, at any time for any, direct, indirect, punitive, incidental, special, consequential, damages arising out of or in any way connected with the use of the Platforms, whether based in contract, tort, strict liability, or other theory.
9. Nothing on the Platform constitutes, or is meant to constitute, advice of any kind.
10. Subject to applicable laws, in no event will the company or its employees’, or its agents’, partners, and contractors’, aggregate liability arising from or related to the aforesaid services shall exceed the payments actually received and retained by the company from you, for any and all causes of action brought by you or your agents.

Indemnity

You agree to defend, indemnify and hold harmless the Company, and its subcontractors, officers, directors, employees, consultants, representatives and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to attorneys’ fees and costs) arising directly from:

Your use of and access to the Platform;

Your violation of any Terms and the Privacy Policy contained herein;

Your violation of any third party right, including without limitation any copyright, property, or privacy right.

Provided however the same are not on account of fraud, misrepresentation or negligence of the Company or its employees.

Additional Terms

We reserve the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently the service or any of the Platform (or any portion thereof) with or without notice. You agree that we will not be liable to You or to any third party for any such modification, editing, deletion, suspension or discontinuance of the Platform.

This Agreement and any rights and licenses granted hereunder, may not be transferred or assigned by You, but may be assigned by the Company without restriction.

This Agreement together with the Privacy Policy and any other policies/legal notices published by the Company on the Platform or elsewhere shall constitute the entire agreement between You and the Company concerning the Platform, the Company’s services, and governs Your use of the Platform, superseding any prior agreements between You and the Company with respect to the Platform.

The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is fOound by a court of competent jurisdiction to be invalid, the Parties nevertheless agree that the court should endeavour to give effect to the Parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

These Terms are governed by the laws of India. Any matters arising under these terms shall be subject to the exclusive jurisdiction of courts located in Bangalore.

Grievance Officer

In case of any grievance arising from the use of the Platforms, please contact us at [email protected].

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person or any entity who has agreed to become a registered User on the Platform by providing registration data while registering on the Platform. The term “We”, “Us”, “Our” shall mean PocketCoach(“PocketCoach” the App or the “Company”, which expression shall, wherever the context permits, admits or requires, be deemed to mean and include its successors in interest and permitted assigns). The Platforms are owned and operated by the Company.

Your access to this website constitutes your agreement to be bound by all terms and conditions listed herein below. If you do not agree to this, you may not access or otherwise use the website.

The material displayed on this website may be downloaded for non-commercial, personal use only. Distribution, modification, transmission, use or reuse of the content and various facilities available on this website without written permission is not permissible.

The firm reserves the right, for any reason, in its sole discretion, to terminate, change or suspend any aspect of this website, including, but not limited to, content or features.

All reasonable efforts shall be made to ensure that the information contained on this website is updated, accurate and complete. However, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information.

In no event shall the firm, or Service Provide and/or Website Provider be liable for any, incidental or consequential damages that are directly or indirectly related to the use of, or the inability to use this website or the content, materials and functions related thereto, including without limitation, loss of revenue or anticipated profits or lost business or lost sales.

The site provides links to websites or resources operated by others over which we do not have any control. We do not undertake any responsibility for the availability of such external resources. We shall not be liable for any content, advertising, products, services or other materials on or available from such sites or resources. The inclusion of hyperlinks to such sites does not imply any endorsement of the material on such websites or any association with their operators. We. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content or service available on or through any such site or resource. The site, including all content, functions, and information made available on or accessed through the site, is provided on an “as is available” basis without representations or warranties of any kind whatsoever, express or implied, including without limitation, non-infringement, merchantability or fitness for a particular purpose. The firm does not warrant that the site or the functions, features or content contained therein will be timely, secure, uninterrupted or error free, or that defects will be corrected. No advice or information, whether oral or written, obtained by you from us or through this website shall create any warranty not expressly made herein.

While All reasonable efforts shall be made to ensure that the information contained on this website is updated, accurate and complete. However, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. And The Service provider/ Website provider has hosted the website for the firm holding the Website , And in no event shall the Service provider/ Website provider be liable for the content provided on website. Thus, the Firm holding the Website and/or the end user shall refer to the Government and/or Original sources which had published/provided such content or information.

Last updated on Dec 28th 2022

https://merchant.razorpay.com/policy/Ku7IqCLOrNjcsd/contact_us

POCKETCOACH believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

POCKETCOACH does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the POCKETCOACH, it’ll take 6-8 days for the refund to be processed to the end customer.

our service does not include any shipping or delivery